At Heart and Zen, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or book a stay with us.
1. Information We Collect
We may collect personal information that you provide to us directly, such as when you sign up for our services, subscribe to our newsletter, or contact us for support. This information may include your name, email address, phone number, and any other information you choose to provide. We may collect bank account information when you choose to pay via ACH bank transfer. This information is processed securely through Stripe and is not stored by us directly.
2. How We Use Your Information
We use your information to:
Provide, operate, and maintain our services.
Improve, personalize, and expand our services.
Communicate with you, including sending you updates and promotional materials.
Process your transactions and manage your orders.
Send you SMS messages as part of our SMS Program.
3. Information Sharing
We do not sell or rent your personal data. We only share information with:
Trusted third-party service providers (e.g. payment processors, booking platforms)
Government authorities if required by law
Our internal team to ensure quality service and personalized experiences
4. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no online method is 100% secure, so we cannot guarantee absolute security.
5. Your Rights & Choices
You have the right to:
Request access to your personal data
Ask us to correct or delete your information
Opt out of marketing communications at any time
6. Third-Party Links
Our website may contain links to third-party services (e.g., TripAdvisor, booking engines). We are not responsible for the privacy practices of those sites.
7. Updates to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date.
